Amazon is a huge company. They also have huge warehouses, and that means that things often get lost or messed up within their system. They have to keep track of hundreds of thousands of FBA sellers (Fulfillment by Amazon), and they also have to keep track of millions of orders being placed each and every week. Additionally, there’s a constant influx of inventory coming into their warehouses that has to be sorted and sold, and at the end of the day, it’s easy to see why things sometimes go wrong.
FBA sellers who’ve been selling for any amount of time have experienced this first-hand. Here’s just a brief look at some of the all-too-common scenarios that can make it feel like Amazon’s getting one over on you:
- Inventory has been lost, damaged, or destroyed
- Amazon claims to have never received your inventory
- Amazon incorrectly handles a refund or return
All of these mistakes can cost you big, and as a little seller in comparison to Amazon’s entire setup, it can leave you feeling as though you simply have to live with it and move on. Luckily, that’s not the case.
While Amazon certainly does make mistakes on behalf of FBA sellers far too often, there is something you can do about it so you don’t have to suffer a loss: File for a reimbursement.
You Have a Right to Compensation
Have you noticed that Amazon made a mistake that ended up costing you money? You’re not out of luck. You have full right to contact them and ask for a reimbursement. After all, it was there mistake, so why should you take the loss?
While it might seem like too much of a hassle if it was just one piece of inventory or one sale, if you sell big items and/or if you see these mistakes being made frequently, it’s important that you get the compensation you deserve for these expensive mistakes. Even little blunders will add up over time and can end up costing your small business hundreds, if not thousands, of hard-earned dollars.
It is in their terms of operation that Amazon is supposed to reimburse you for the aforementioned mistakes (and they often do), but since their system is so big, it’s important to realize that little transactions often get lost in the process completely by accident. So, while Amazon isn’t trying to stop you from being compensated for mistakes, it might feel that way.
Now, looking out for their mistakes to make sure that you get compensated can feel like a burden, but you have to ask yourself: Would you rather take a loss? Failing to reach out to Amazon means you are leaving money on the table (or in Amazon’s pockets). In reality, the great majority of FBA sellers have unpaid reimbursements that they can file a claim for.
How to Get Your Compensation
So, now that you have an idea of why it is so vital that you take the time to get your well-deserved reimbursements, how do you go about it? Unfortunately, that process isn’t quite so easy.
In order to file for a reimbursement, you have to find the mistake(s) that Amazon has made with your orders and inventory. That means going back through a lot of transactions (inventory you shipped to their warehouse, orders they have fulfilled, refunds/returns that have been made) and looking for numbers that don’t add up. Of course, there are a few things that might stop you from doing this. Most namely: you probably lack the time to sift through the hundreds (or thousands) of records looking for mistakes.
That’s hours worth of your day that could be spent doing something else, like working on growing your business!
But, does that mean your options come down to either spending hours of your time looking for Amazon’s mistakes, or taking a monetary loss because of Amazon’s mistakes?
Fortunately, there’s a third option that won’t take up any of your time and will get you all of the reimbursements your business is entitled to.
Meet SellerBench. We call ourselves “Reimbursement Recovery Experts” because we work hard for FBA sellers to get them the reimbursements they deserve. We will handle the entire reimbursement recovery process, from finding the mistakes Amazon has made with your inventory to filing a claim with them and getting you the reimbursements you are entitled to.
By using our service, you will be able to sit back and relax knowing that Amazon isn’t wasting any of your money, and you aren’t wasting any time.
Create your free SellerBench account today!