FBA refunds or reimbursements are owed to Amazon sellers whenever mistakes are made with their inventory. More FBA sellers are deciding to go with SellerBench to recover their reimbursements because SellerBench has:
- Higher Success Rate
- Better Software, Better Data Imports
- Compliance with Amazon’s Terms of Service
- Manual Claim Submissions
- 100% Visibility on Every Reimbursement Claim
- Dedicated Case Managers
- No Contracts, No Upfront Fees
- FBA Fee Monitoring (*currently in BETA)
Save Time | Because We All Know, Time is Money
We know FBA sellers already have enough on their plate to have to worry about chasing down Amazon for their mistakes (lost or damaged inventory, missing shipments, mishandled FBA refunds, etc.). We’ll do all the grunt work for you so that you can focus on what really matters: growing your business and making more money. You can avoid painful hours spent combing through fulfillment and payment reports, analyzing spreadsheets, and managing long conversations with Seller Support. You can also relax knowing that our experts find more reimbursements or FBA refunds than you would on your own.
Higher Success Rate | Better Software, Better Data Imports Lead to Better Results
Compared with our competitors, our claim submissions are more successful because all our claims are submitted manually by dedicated case managers (each client has a dedicated case manager who looks everything over before submitting), and our data import process is more comprehensive than other services on the market. Every day, we look at every SKU and order in your history on an inventory event level, something other services don’t do. We make sure we keep your data fresh by auto-updating it daily, so that we can make sure that every one of your reimbursement claims is submitted with the most recent and accurate data possible.
We Don’t Violate Amazon’s Policies, Unlike Other Services…
We haven’t had any compliance issues with Amazon. Something our competitors might be hard-pressed to say…. (if you’re curious, just Google their name followed by the word, “suspended”). In accordance with Amazon’s Terms Of Service, we do not automate any claim submissions. Once we audit all of your data and find missing reimbursements/FBA refunds, your case manager carefully crafts and submits every claim. Again, we’re aware of several well-known services that have run into issues in the past for filing improperly researched and premature claims. This usually happens because they automate claim submissions (which violates Amazon’s TOS), and/or submit claims with a flawed data system. We on the other hand make it a priority to abide by Amazon’s rules and policies because we know how important it is for each seller to be in good standing with Amazon.
100% Visibility On Your Reimbursements | Transparent Data
We care about transparency. We’re asking you to trust us to be excellent, so we make sure to give you reasons to trust us back. You’ll always be able to track the progress of every reimbursement claim: the status of any filed claim, the detailed data that we submitted with your claim, and the expected and actual reimbursement amounts. Your dedicated case manager invites you to track and see detailed data on every Seller Support claim submitted by them through your SellerBench account dashboard. Every week, we’ll send you a report on the reimbursements we successfully recovered from Amazon.
Dedicated Case Managers | Experts at Getting The Most Reimbursements
SellerBench case managers are trained in-house and work out of our LA & NY offices. Your dedicated case manager can be contacted directly if you have any questions. You can contact them at anytime for any questions, or if you just want to chat.
No Contracts, No Upfront Fees | We Don’t Get Paid Until You Do
You only pay when we successfully get you reimbursed by Amazon. No monthly subscriptions or contracts, and you can cancel at anytime. We charge 25% of any successfully recovered reimbursement. Because reimbursements from Amazon should be automatic, we always make sure to give Amazon fair time to reimburse you on their own, without our help. We will never charge you for reimbursements that were not initiated by your case manager (like if you submitted a claim yourself, or if Amazon automatically reimbursed you). You’ll always get a detailed report of every case that we’ve initiated on your behalf, and the outcome of each in an invoice 3-5 business days before you are billed.
FBA Fee Monitoring | Don’t Get Overcharged For Incorrect Measurements
For incorrect fulfillment fees – we audit all incorrect overcharges on FBA fees. Have you been charged incorrect FBA fees based on wrong measurements? Our software tracks all changes to your SKU dimensions and fees to make sure you’re not being overcharged. We’ll monitor your fees everyday and alert you when you’re overcharged. Are you a SellerBench client interested in FBA Fee Monitoring? Contact us if you’d like an invite to our FBA Fee Monitor BETA.
SellerBench is a service that handles every step of Amazon reimbursement recovery for FBA sellers. Each client is assigned a dedicated case manager who manually reviews each reimbursement claim before submission. For every claim that is submitted, clients can see in-depth data and live updates by their dedicated case manager in the SellerBench dashboard.